Good guest communication is the difference between a 3-star and a 5-star review. Here are 15 copy-paste templates refined across 2,000+ guest stays.
15 STR Guest Message Templates You Can Copy-Paste Right Now
Good guest communication turns 3-star reviews into 5-stars. Here are 15 copy-paste templates refined across 2,000+ guest stays — booking confirmation to check-out.
By J. Massey April 8, 2026
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Table of Contents
Category 1 — Booking Confirmation Templates
Template 1A — Standard Confirmation
Hi [Guest Name], Your booking at [Property Name] is confirmed! Check-in is [date] at [time]. Your door code arrives 24 hours before arrival. Questions? My response time is usually under 1 hour. See you soon! — J.
Template 1B — Business Traveler Confirmation
Hi [Guest Name], Welcome to [Property Name] — set up for productive remote work. Your workspace has [features]. WiFi password: [___]. I've noted your early arrival request and will do my best to accommodate.
Category 2 — Check-In Templates
Template 2A — Day-Before Reminder
Hi [Guest Name], Tomorrow's the day! Check-in: [time]. Access code: [code]. Parking: [location]. Full manual is in the Welcome Book on the kitchen counter. Text me when you're 30 min out!
Template 2B — Early Arrival Response
Great news — the unit will be ready by [time]. Just text me when you arrive and I'll confirm the code is active.
Category 3 — Mid-Stay Check-In
Template 3A — Day 2 Check-In
Hi [Guest Name], Just checking in — is everything perfect at [Property Name]? My goal is a 5-star experience. If anything's not meeting that standard, tell me now and I'll fix it today.
Category 4 — Check-Out Templates
Template 4A — Day-Before Check-Out
Hope you've had a fantastic stay! Check-out is tomorrow at [time]. No need to strip the beds or start the dishwasher — our team handles all of that. Safe travels!
Template 4B — Post-Stay Deposit Release
Your stay is complete and I've released your deposit. Everything looked great — thank you for taking care of the space. I'll be leaving you a 5-star review!
Category 5 — Problem Templates
Template 5A — Minor Issue Discovery
Hi [Guest Name], I noticed [issue] after your departure. I'm not looking to create a problem — just want to be transparent. Can we chat briefly so I understand what happened? My goal is always a fair outcome.
The Golden Rule
Respond within 1 hour. Resolve within 24 hours. 80% of potential 3-star reviews become 5-stars when you respond fast and take ownership.
Keep reading
Tools & Resources
Download the Full Template Library
All 15 Guest Message Templates
Complete copy-paste library for every guest communication touchpoint — booking through check-out.
Access →STR House Manual Template
The exact structure J. uses for every property. WiFi, parking, appliances, local recs, emergency contacts.
Access →5-Star Review Request Script
The specific timing and wording that produces 80%+ review response rates across J.'s portfolio.
Access →Guest Problem Resolution Scripts
De-escalation scripts for the 5 most common guest complaints.
Access →EP
CFD 551
Episode CFD 551
47 min The Communication System That Turned My 3-Star Reviews Into 5-Stars
J. walks through the exact communication system he built after a string of 3-star reviews in year two of his STR operation.
Disclaimer: Educational content only — not financial, legal, or tax advice; results vary.
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